{"id":2302,"date":"2026-04-13T10:18:14","date_gmt":"2026-04-13T08:18:14","guid":{"rendered":"https:\/\/www.balucosmetici.com\/adr-odr-dispute-resolution-and-eu-odr-platform\/"},"modified":"2026-04-20T15:15:32","modified_gmt":"2026-04-20T13:15:32","slug":"adr-odr-dispute-resolution-and-eu-odr-platform","status":"publish","type":"page","link":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/","title":{"rendered":"ADR \/ ODR \u2013 Dispute Resolution"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\t\t
\n\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

ADR \/ ODR \u2013 Dispute Resolution and EU ODR Platform
In accordance with Regulation (EU) No 524\/2013 and Italian and European laws on e-commerce and consumer protection, we inform you that in the event of disputes relating to the performance of a distance contract, you have the option to use the Online Dispute Resolution platform (ODR) established by the European Commission. <\/p>

ODR platform link:\u2028https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>

This platform allows consumers to initiate a dispute resolution procedure with online sellers in a simple, fast, and accessible way, managed by accredited neutral bodies.
Alternative complaints (ADR)\u2028In addition to ODR, you may also use Alternative Dispute Resolution (ADR) procedures, as required by Italian and European regulations, before taking legal action. Where specific ADR bodies exist for the sector, they will be indicated upon request. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

ADR \/ ODR \u2013 Dispute Resolution and EU ODR PlatformIn accordance with Regulation (EU) No 524\/2013 and Italian and European laws on e-commerce and consumer protection, we inform you that in the event of disputes relating to the performance of a distance contract, you have the option to use the Online Dispute Resolution platform (ODR) […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2302","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nADR \/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ADR \/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici\" \/>\n<meta property=\"og:description\" content=\"ADR \/ ODR \u2013 Dispute Resolution and EU ODR PlatformIn accordance with Regulation (EU) No 524\/2013 and Italian and European laws on e-commerce and consumer protection, we inform you that in the event of disputes relating to the performance of a distance contract, you have the option to use the Online Dispute Resolution platform (ODR) […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Bal\u00f9 Cosmetici\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BAvaDiLUmacaBALU\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T13:15:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.balucosmetici.com\/wp-content\/uploads\/2026\/04\/Balu-cosmetici.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/adr-odr-dispute-resolution-and-eu-odr-platform\\\/\",\"url\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/adr-odr-dispute-resolution-and-eu-odr-platform\\\/\",\"name\":\"ADR \\\/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#website\"},\"datePublished\":\"2026-04-13T08:18:14+00:00\",\"dateModified\":\"2026-04-20T13:15:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/adr-odr-dispute-resolution-and-eu-odr-platform\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/adr-odr-dispute-resolution-and-eu-odr-platform\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/adr-odr-dispute-resolution-and-eu-odr-platform\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ADR \\\/ ODR \u2013 Dispute Resolution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/\",\"name\":\"Bal\u00f9 Cosmetici\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#organization\",\"name\":\"Bal\u00f9 Cosmetici\",\"url\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.balucosmetici.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/balu-cosm.jpg\",\"contentUrl\":\"https:\\\/\\\/www.balucosmetici.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/balu-cosm.jpg\",\"width\":696,\"height\":696,\"caption\":\"Bal\u00f9 Cosmetici\"},\"image\":{\"@id\":\"https:\\\/\\\/www.balucosmetici.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/BAvaDiLUmacaBALU\",\"https:\\\/\\\/www.instagram.com\\\/balucosmetici\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ADR \/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/","og_locale":"en_US","og_type":"article","og_title":"ADR \/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici","og_description":"ADR \/ ODR \u2013 Dispute Resolution and EU ODR PlatformIn accordance with Regulation (EU) No 524\/2013 and Italian and European laws on e-commerce and consumer protection, we inform you that in the event of disputes relating to the performance of a distance contract, you have the option to use the Online Dispute Resolution platform (ODR) […]","og_url":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/","og_site_name":"Bal\u00f9 Cosmetici","article_publisher":"https:\/\/www.facebook.com\/BAvaDiLUmacaBALU","article_modified_time":"2026-04-20T13:15:32+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.balucosmetici.com\/wp-content\/uploads\/2026\/04\/Balu-cosmetici.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/","url":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/","name":"ADR \/ ODR \u2013 Dispute Resolution - Bal\u00f9 Cosmetici","isPartOf":{"@id":"https:\/\/www.balucosmetici.com\/en\/#website"},"datePublished":"2026-04-13T08:18:14+00:00","dateModified":"2026-04-20T13:15:32+00:00","breadcrumb":{"@id":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.balucosmetici.com\/en\/adr-odr-dispute-resolution-and-eu-odr-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.balucosmetici.com\/en\/"},{"@type":"ListItem","position":2,"name":"ADR \/ ODR \u2013 Dispute Resolution"}]},{"@type":"WebSite","@id":"https:\/\/www.balucosmetici.com\/en\/#website","url":"https:\/\/www.balucosmetici.com\/en\/","name":"Bal\u00f9 Cosmetici","description":"","publisher":{"@id":"https:\/\/www.balucosmetici.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.balucosmetici.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.balucosmetici.com\/en\/#organization","name":"Bal\u00f9 Cosmetici","url":"https:\/\/www.balucosmetici.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.balucosmetici.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.balucosmetici.com\/wp-content\/uploads\/2026\/04\/balu-cosm.jpg","contentUrl":"https:\/\/www.balucosmetici.com\/wp-content\/uploads\/2026\/04\/balu-cosm.jpg","width":696,"height":696,"caption":"Bal\u00f9 Cosmetici"},"image":{"@id":"https:\/\/www.balucosmetici.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BAvaDiLUmacaBALU","https:\/\/www.instagram.com\/balucosmetici\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/pages\/2302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/comments?post=2302"}],"version-history":[{"count":1,"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/pages\/2302\/revisions"}],"predecessor-version":[{"id":2303,"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/pages\/2302\/revisions\/2303"}],"wp:attachment":[{"href":"https:\/\/www.balucosmetici.com\/en\/wp-json\/wp\/v2\/media?parent=2302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}