Faq
what skin concerns can i use balù cosmetics for?
balù products contain a very high concentration of pure snail slime which, thanks to its well-known properties, is suitable for treating acne, skin spots, and redness. it visibly reduces wrinkles and, thanks to its elasticizing power, helps treat and prevent stretch marks.
i have sensitive skin, can i use balù cosmetics products?
absolutely yes. the entire balù line is tested on sensitive skin, making it suitable for all skin types. its fragrances are also hypoallergenic.
can i use balù face creams as a makeup base?
yes, balù face creams are quickly absorbed and can be used as a makeup base.
when using balù products, my skin feels tight and dry
the sensation of tight skin is due to the high concentration of pure snail slime in our products. this is a typical effect of snail slime, also known as the “lifting effect.” this effect is usually noticeable on dry skin after applying the serum. the sensation will gradually disappear after applying the face cream, which nourishes and plumps the skin.
why do small pimples appear during the first applications?
it may happen that the regenerating effect of snail slime brings sebum impurities to the surface to eliminate them. this means the skin is purifying itself. this condition will gradually disappear as the product begins to act more deeply, usually after a few applications. if irritation persists for 2–3 weeks, it is advisable to consult your trusted dermatologist to check for any ingredient intolerance.
can i use balù products during pregnancy?
absolutely yes! our products are natural and free from parabens, silicones, and harmful ingredients (www.biodizionario.it). our fragrances are hypoallergenic, delicate, and generally appreciated even by pregnant women.
when using balù products, my skin feels tight and dry
all balù products contain a high concentration of pure snail slime and can be used for its specific benefits. however, the anti-age face cream is enriched with natural butters and oils, making it especially suitable for dry and mature skin. the light face cream is lighter, with fewer oils and butters, and is more suitable for young or oily skin.
USING BALÙ PRODUCTS, I FEEL MY SKIN "TIGHT" AND IT APPEARS DRY.
The feeling of the skin “tightening” is due to the high concentration of very pure snail slime present in our products. This is, in fact, a typical effect of snail slime, also known as the “LIFTING EFFECT.” This effect is usually experienced on dry skin after applying the serum; the sensation will then tend to fade with the subsequent application of the face cream, whose role is to nourish and plump the skin of the face.
how long does it take to see results from balù products?
balù products start working from the very first applications. however, for optimal results, consistency is essential. only regular use guarantees fast and long-lasting results.
which product do you recommend for acne?
all balù products contain a high concentration of pure snail slime and can be used to combat acne. however, according to our customers’ experience, the complete treatment face serum + face cream ensures fast and long-lasting results. we recommend applying a small amount of serum to clean, dry skin and massaging it in with circular motions. then apply a small amount of face cream. repeat morning and evening.
why does my airless bottle not dispense product or seem blocked?
airless bottles work through a vacuum system that pushes the product upward without using an internal tube. especially during the first use, the mechanism may not yet be activated, or a small interruption may occur during use.
- press the pump several times (10–15 consecutive pumps) to activate the system and allow the product to rise
- Assicurati che il flacone sia su una superficie piana durante l’utilizzo.
- make sure the bottle is on a flat surface during use if necessary, turn the bottle upside down and press a few times to help release internal air
- avoid disassembling the container, as it may compromise the airless system
if the product still does not dispense after these attempts, contact our customer service: we will be happy to assist you.