Terms and conditions

1. Seller Information
DAP SRLS
Via Diego Rapolla, 62 – 85029 Venosa (PZ), Italy
VAT: 02003750763
REA: PZ-150626
Email: info@balucosmetici.com
PEC: dapsrls@mypec.eu

2. Scope
These Terms govern the sale of cosmetic products via www.balucosmetici.com

3. Pre-contractual information
Customers are informed about:
product features
total price
shipping
delivery time
payment methods
withdrawal rights

4. Products
Descriptions are indicative.

5. Prices
Include VAT. Shipping at checkout.

6. Payments
PayPal, Klarna, Card, Apple Pay, Google Pay.
Charged immediately.

7. Contract
Confirmed via email.

8. Shipping
2–5 days, €7, free over €30.

9. Withdrawal
According to the Consumer Code (Italy):
14 days
sealed products only
customer pays return

10. Refunds
Within 14 days.

11. Returns
Conditions:
unused, sealed
no opened items
Process:
Email request with order details.
Shipping:
Customer responsibility.
Inspection:
Seller may verify before refund.

12. Legal guarantee
24 months.

13. Additional guarantees
Promotions may apply.

14. Liability
No liability for misuse/delays.

15. Privacy e Cookie
According to General Data Protection Regulation (GDPR).

16. ODR
According to Regulation (EU) No 524/2013:
https://ec.europa.eu/consumers/odr/

17. Governing law
Italian law applies.